Tag: Customer Service

BGE warns of door-to-door imposters

EOA Staff | May 02, 2016, 11:10 AM | 0 Comments

Protect, verify and report! These are words every Baltimore Gas and Electric Company (BGE) customer should think about if they receive a call claiming their BGE service will be terminated unless a payment is made by a specific method such as a prepaid, reloadable credit card. Customers should also bear these words in mind if […]

Truxtun skate park to be dedicated tomorrow

EOA Staff | November 06, 2015, 04:07 PM | 0 Comments

[do action=”fringe”/] Annapolis Mayor Michael Pantelides and Annapolis Recreation and Parks Director Michael Morris invite the community to attend a ribbon cutting event to celebrate the renovated Truxtun Park Skate Park. The event will be held Saturday, November 7 at 11 a.m. at the Truxtun Park Skate Park, located on Truxtun Park Road in Annapolis. […]

Dawn Miller Joins Champion Real Estate In Annapolis

EOA Staff | October 29, 2013, 04:03 PM | 0 Comments

Champion Realty announced today that Dawn Marie Miller has joined Champion Realty as a full-service agent focusing on residential clients in Anne Arundel, Calvert and Prince George’s Counties. She will work out of Champion’s Annapolis office at 711 Bestgate Road. Miller, a certified residential appraiser with 10 years of experience, decided to expand into real […]

Local Verizon Store Upgraded

EOA Staff | December 10, 2012, 10:59 AM | 0 Comments

Annapolis Mayor Joshua J. Cohen and Annapolis Economic Development Corporation President and CEO Lara Fritts were at the Wireless Zone Annapolis store last week for a ribbon cutting to celebrate a recent status upgrade. “Its speaks volumes that, even in today’s economy, Verun and Vani have been able to not only weather this tough economy, […]

Wegmans In Crofton Seeking 360 Employees

EOA Staff | July 13, 2012, 02:15 PM | 0 Comments

Part-time hiring for the new Crofton Wegmans begins now. Why start so early for a late fall opening? “Training,” says store manager Gerry Troisi. “By the time our doors open on October 28, we’ll have spent $1.8 million on training for this store alone. Our team will be ready to deliver on the promise of […]

Camping Anyone?

The Bar Bitch | July 09, 2012, 11:02 AM | 0 Comments

Summer in Annapolis always has the town packed to the brim with visitors. Especially with the recent storm, record high temperatures and elongated power outages, most people have felt the need to get out, or rather, get “in”, to an air conditioned restaurant. Let me be the first to remind you though, that even though […]

Imperial Valet Sets Up In Annapolis

EOA Staff | April 10, 2012, 01:15 PM | 0 Comments

Imperial Valet is pleased to share that they are now operational in downtown Annapolis. This move has been a long time coming. President and CEO, Pedro Rodriguez first opened the company over five years ago. Born in El Salvador and serving in the military for 20 years as an artillery captain the El Salvadorian Military, […]

Yet Another BGE Conundrum

John Frenaye | January 20, 2010, 01:34 PM | 0 Comments

Beware Of Online Bill Paying If you thought that customer service at BGE couldn’t get any worse, you lost that bet. We have discovered a horrible Catch-22 with their online bill paying process. If you pay your BGE bill online through your bank and close or change the account, BGE has no method to resume […]

Mall Warning

The Observer | January 07, 2010, 01:35 PM | 0 Comments

Image via Wikipedia Watch Out For Non-Bargains Borders, the huge bookstore in the Annapolis Mall really needs to learn a lesson in pricing and in customer service. After the holidays, one would expect there to be some sales. After all, the entire mall seemed plastered with sings proclaiming 60% or 70% off. Apparently at Borders, […]

Bank Of America’s Workaround

The Observer | October 27, 2009, 02:34 PM | 0 Comments

When In Doubt, Send The Fee Out The reader who brought us our latest Bank of America rant, has followed up with us again with proof of the audacity of Bank of America and their renegade fees. Despite making a written request to be a part of the new program (effective October 19, 2009) that […]

Comcast <del>Rocks</del> Is Doing Better

Comcast Rocks Is Doing Better

The Observer | October 23, 2009, 01:57 PM | 0 Comments

A Comcast Update As many readers know, Comcast has not been a favorite company of this site. Between the service interruptions, the service outages, the lack of any real customer service; we were determined to make the move to Verizon and their FIOS product. Today, we give them a pat on the back for doing […]

Customer Service Fail: Wawa In Edgewater

The Observer | October 09, 2009, 01:17 PM | 0 Comments

Wawa Drops Ball Usually, Wawa has a very friendly staff. The food is good. The value is good. The gas is cheap. But this morning, something went dreadfully wrong at the Wawa store on Route 2 in Edgewater, MD It was about 7:10 am and my daughter wanted to get a breakfast sandwich. We went […]

United Breaks Guitars Round Two

John Frenaye | August 18, 2009, 08:42 AM | 0 Comments

A few months ago, we highlighted the power of YouTube to bring customer service to the attention of the world with Dave Carroll’s ditty United Breaks Guitars. When he did not receive any satisfaction from his claim, he vowed to produce three videos. Unlike United, Dave Carroll is a man of his words and here […]

Comcast Sucks

The Observer | August 10, 2009, 12:23 PM | 0 Comments

Major Outage, Comcast Clueless While Verizon is likely not any better, Comcast certainly showed their true colors Saturday (insert sarcasm here) afternoon. Sometime near 4pm there was a complete cessation of all services in the Annapolis area–television, internet and telephone. After about an hour, a cell call was placed to Comcast which was promptly answered […]