The Chesapeake Bay Maritime Museum (CBMM) in St. Michaels, MD today announced it has received a TripAdvisor 2014 Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide.
TripAdvisor is an online travel site offering advice from travelers, with nearly 260 million monthly online visitors and more than 150 million reviews and opinions of attractions, accommodations, restaurants, and other travel destinations.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm that takes into account review ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, with volume of current reviews also considered. Additional criteria include a business’s tenure and popularity ranking on the site.
“Our staff and volunteers consider this recognition a true source of pride in our work,” said CBMM Vice President of Communications Tracey Munson. “We’re grateful for the visitors who took the time to review the museum on TripAdvisor. This is a remarkable vote of confidence to our dedication in delivering an exceptional visitor experience.”
“TripAdvisor is pleased to honor exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most—their customers.”