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UPDATE From BGE On Power Restoration

| August 29, 2011, 11:58 AM | 9 Comments

BGE is reporting that 50% of the power outages have been restored. However, there is an inordinate number of downed wires. The majority of those currently without power should have it restored by late Friday, September 2nd. There will still be a few isolated outages and BGE hopes to have them restored by Saturday, September 3rd.

Full release below:

Baltimore Gas and Electric Company Expects Electric Service to Vast Majority of Customers Currently Without Service Following Hurricane Irene to be Restored by Late Friday with Some Isolated and Scattered Outages Possibly Extending into Saturday

 

BGE Has Restored Service to Nearly 50 Percent of Customers Affected Within 24 Hours of the Storm’s Passing

 

Public safety, critical customers and system infrastructure remain priorities 

 

More than 250 additional out-of-state personnel expected by mid-week, bringing to more than 3,800, the total number of BGE, contract and external personnel actively engaged in the restoration effort

 

BALTIMORE, Aug. 29, 2011 – Baltimore Gas and Electric Company (BGE) today announced that it expects to restore electric service to the vast majority of customers currently without service by late Friday with some isolated outages that may extend into Saturday. The utility is actively responding to more than 5,000 reports of downed wires and continues to urge customers to report downed wires that have not already been reported by calling 877-778-2222. Nearly 800,000 customer calls have been handled by BGE’s call center either by live representatives, automated or remote call centers. In total, more than 3,800 BGE, contract and external personnel are actively engaged in storm restoration. Customers are reminded to stay informed on restoration progress via www.bge.com, Twitter, Facebook and Flickr.

“Hurricane Irene’s high wind and heavy rain caused widespread, horrific damage throughout our Central Maryland Service area, including many individual cases of trouble caused by whole trees and large tree branches,” said A. Christopher Burton, senior vice president of gas and electric operations and planning. “More than a thousand out-of-state linemen and support staff began arriving in Maryland last Wednesday. These external resources, along with BGE employees and contractors, have been working around-the-clock to restore service to customers as safely and as quickly as possible. They will continue to work tirelessly until service to each and every one of our customers is restored.”

The total number of customers who lost service at some point during Hurricane Irene and its immediate aftermath is estimated at roughly 680,000. At its peak, which occurred between 9 and 10 a.m. Sunday morning, there were approximately 466,000 customers without service. Since the storm first began impacting BGE’s service area Saturday afternoon, BGE has restored service to more than 327,000 customers in less than 48 hours. BGE’s focus today is on public safety and critical customers, and is placing a strong emphasis on restoring the utility’s 33kV feeder network, which provides the backbone for BGE’s electric distribution network.

“While the number of new outages resulting from weakened trees and tree limbs falling onto power lines is expected to diminish throughout the week, customers are still reminded to report new power outages by calling 1-877-778-2222,” Jeannette M. Mills, senior vice president and chief customer officer for BGE.  “The information provided to BGE by its customers is critically important in helping the utility determine the size and scope of outages, however, customers should only report their outages once. As a reminder, BGE no longer distributes dry ice, a decision made by BGE following Hurricane Isabel in 2003. This allows BGE to fully devote its attention and resources to the restoration effort.”

As always, restoration priorities are public safety matters such as downed wires and critical infrastructure which includes 911 centers, hospitals and water treatment facilities. Once these issues have been addressed, field assignments will be prioritized in order to restore service to the greatest number of customers at a time. Consideration will also be given to customers who have been out of service the longest.

Those BGE customers who may be elderly, handicapped or dependent on electricity for medical equipment and are currently without power should consider seeking alternate living arrangements if they haven’t done so already. Customers using a generator should follow manufacturer instructions and be sure to locate generators in well-ventilated areas. For more information about BGE storm preparation and how customers can protect their families and property, go to www.bge.com.

In addition to monitoring current and approaching weather conditions which could result in service interruptions, BGE regularly conducts emergency training drills during which all aspects of storm related service restoration are tested. BGE also reviews its Electric Delivery Emergency Response Plan to ensure that storm response procedures are up-to-date and in line with industry standards.

BGE, www.bge.com, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 640,000 natural gas customers in Central Maryland. The company’s approximately 3,000 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance.   BGE is a subsidiary of Constellation Energy, www.constellation.com, a FORTUNE 500 company also headquartered in Baltimore, with subsidiaries that generate, sell and provide other energy-related services to customers throughout North America.

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Category: Breaking News, NEWS

About the Author - John Frenaye

John is the publisher and editor of Eye On Annapolis. As a resident and business owner in Anne Arundel County for nearly 25 years, he realized that there was something missing in terms of community news–and Eye On Annapolis was born in late spring 2009.

John’s background is in the travel industry as a business owner, industry speaker, and travel writer. In terms of blogging and social media, he cut his teeth with MSNBC.com.

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Comments (9)

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  1. chester bartko says:

    just want to know when power will be on 7800 block wise ave. dundalk

  2. Name (required) says:

    How is that I live right next to the Otter Point Sub-station in Abingdon, Harford County and the power to my neighborhood is still out.

  3. PM says:

    So – let’s see – half the customers restored in 2 days – but the rest wil have to wait an entire week — hmmmmmmm….

    Call me a cynic – but what I read in this story is that they restored power to many folks quickly – just to have that ‘badge of honor’ – and then decided to take this opportunity to do some network upgrades while everyone is without power anyway — knowing we’d never agree to two or three days without power just so they can fix their network…

    …like we needed another reason to grumble about BGE…

    I used to think “Lucas Electrics – Prince of Darkness” was funny – now I think it should be BGE instead…

  4. john says:

    where do I send the bill for the generator fuel?

  5. John Frenaye says:

    On twitter @myBGE could answer you or for a funny answer @fauxBGE

  6. Colleen says:

    I do not live in an outpost of some remote location in Siberia, I live right in the heart of Severn two blocks from BWI airport No power for three days and its looming into 6 days? I have lived 52 years and have NEVER experienced more outages for such lenghtly times as I have living in Anne Arundel County. Why? In the archaic period of my childhood in Southern Maryland we REARLY experienced any outages and never more than for a few hours. There WERE trees down there too and a lot more of them. Are we going backwards? Should BGE take their ill gotten profits from gouging my pocket for the last two years and put it into underground lines instead of repairing the same lines over and over again? Should they have done tree work with the out of state crews BEFORE the storm instead of waiting for the storm to subside while the crews “waited around”? PEPCO and SMECO both were doing pre-storm work while BGE waited until Sunday. And to top it all off, we can see where the fuse is out on the line on W B & A road, it would take 10 mins to replace. FRUSTRATION at its utmost!

  7. WF says:

    BGE must be the new PEPCO. Utterly ridiculous! They knew 1 week probably longer the storm was coming, and yet it’ll still take 1 week to get everyone restored.

    I hope they get slapped the same way PEPCO did!

  8. dave patton says:

    Called b g e 4 times 1st we were told trucks in our area False! Then 1pm False called back to be told friday then I checked into the shearaton on the advertised summertime 99 rate only to have that jacked up to 149 as I stood in the lobby about 9 last night about a dozen Alabama power trucks pulled up the must have just got here no dirt on these guys or wives yes wives wonder when the hike the rates if we are going to pay for this vacation

  9. Bit-twiddler says:

    You can tell where the majority of BGE’s linemen live by the restoration statistics. Just a cops do not ticket cops, lineman restore power to the their own homes first.

    County Still Out Restored Still Out Percentage
    Anne Arundel 32,283 147,422 17.96%
    Baltimore 49,729 188,067 20.91%
    Baltimore City 18,313 102,733 15.13%
    Calvert 1,563 6,645 19.04%
    Carroll 5,500 17,922 23.48%
    Harford 9,228 69,944 11.66%
    Howard 9,457 37,333 20.21%
    Montgomery 1,569 14,685 9.65%
    Prince George’s 3,987 27,160 12.80%

    We need to throw out Montgomery County and PG County as outliers because the counties are primarily serviced by PEPCO and SMECO. That leaves us with Harford County, which, from personal experience, is right on the money (all of the linemen that I know live in Harford County). Harford County is just as rural as Carroll County. Yet, at 23. 48% Carroll County has the highest percentage of people who are still awaiting restoration while Harford County, at 11.66%, has the lowest percentage of people who are still awaiting power restoration. Carroll County is also the least forested county in Maryland, so there are few obstacles to restoring power in Carroll County.

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