Tag: Customer Service
Yet Another BGE Conundrum
Beware Of Online Bill Paying If you thought that customer service at BGE couldn’t get any worse, you lost that bet. We have discovered a horrible Catch-22 with their online bill paying process. If you pay your BGE bill online through your bank and close or change the account, BGE has no method to resume [...]
Mall Warning
Image via Wikipedia Watch Out For Non-Bargains Borders, the huge bookstore in the Annapolis Mall really needs to learn a lesson in pricing and in customer service. After the holidays, one would expect there to be some sales. After all, the entire mall seemed plastered with sings proclaiming 60% or 70% off. Apparently at Borders, [...]
Bank Of America’s Workaround
When In Doubt, Send The Fee Out The reader who brought us our latest Bank of America rant, has followed up with us again with proof of the audacity of Bank of America and their renegade fees. Despite making a written request to be a part of the new program (effective October 19, 2009) that [...]
Comcast Rocks Is Doing Better
A Comcast Update As many readers know, Comcast has not been a favorite company of this site. Between the service interruptions, the service outages, the lack of any real customer service; we were determined to make the move to Verizon and their FIOS product. Today, we give them a pat on the back for doing [...]
Customer Service Fail: Wawa In Edgewater
Wawa Drops Ball Usually, Wawa has a very friendly staff. The food is good. The value is good. The gas is cheap. But this morning, something went dreadfully wrong at the Wawa store on Route 2 in Edgewater, MD It was about 7:10 am and my daughter wanted to get a breakfast sandwich. We went [...]
United Breaks Guitars Round Two
A few months ago, we highlighted the power of YouTube to bring customer service to the attention of the world with Dave Carroll’s ditty United Breaks Guitars. When he did not receive any satisfaction from his claim, he vowed to produce three videos. Unlike United, Dave Carroll is a man of his words and here [...]
Comcast Sucks
Major Outage, Comcast Clueless While Verizon is likely not any better, Comcast certainly showed their true colors Saturday (insert sarcasm here) afternoon. Sometime near 4pm there was a complete cessation of all services in the Annapolis area–television, internet and telephone. After about an hour, a cell call was placed to Comcast which was promptly answered [...]
