BGE customers now have a broader array of options for receiving information from the company, including text updates to let them know when service will be restored after an outage. Customers can also let BGE know how they prefer to receive outage updates and other information of interest to them, by logging into My Account on bge.com and signing up for personalized alerts. Communication options include email, phone and text alerts. For text messages, mobile provider data rates and other fees may apply.
For customers who opt to receive these notifications, BGE can provide alerts when the power goes out, along with an estimated restoration time, updates on restoration progress and a message when the power is restored. Customers can also request alerts when their monthly bill is due or when their energy use is higher than in typical months.
“Today’s customers expect to have quick access to the information they want, how and when they want it,” said Rob Biagiotti, BGE’s vice president of customer operations and chief customer officer. “We continue to respond to our customers’ needs by developing new tools and services. We also want to make sure they know about our existing services, including programs to help them manage their energy and bills. We encourage our customers to tell us what type of BGE information they want and the best way to get it to them.”
Even customers who choose not to sign up for notifications online can receive alerts about power outages. BGE’s new two-way texting program allows customers to text “ADD OUTAGE” to MYBGE (69243) to receive outage notifications; “OUT” to report an outage; and “STAT” to check the status of an outage.
For more information on the type of alerts available from BGE and how to sign up, visit bge.com/alerts