Evolve Medical Clinics opened its first primary and urgent care center July 16, 2014, offering its members virtual visits and dramatic operational changes that are set to revolutionize primary and urgent care.
Some estimates state that as many as 70% of all primary and urgent care visits can be conducted virtually. “Imagine not having to leave your office or home for a throat infection, cough or even follow up on your blood pressure or cholesterol,” CEO and Founder Michael R. Freedman, MD said. “Doctor’s offices bring patients in because it is the only way they can get paid for their services. Evolve Medical Clinics is the next generation of primary and urgent care,” Freedman emphasized, “We believe it is about time that primary and urgent care became comprehensive, convenient and customer-oriented. For too long, doctor’s offices—and urgent care facilities—have left their patients frustrated with long waits, poor continuity, practically non-existent pre and post-visit communication and little to no record of their visit. At Evolve, we are designed, from the ground up, to provide not just good but amazing urgent and primary care.”
As a membership model, the goal of Evolve Medical is to provide the best possible care in the most convenient manner. “If a patient’s problem can be solved with an email, text or phone call, we’ll do it in the way that is easiest for the patient,” remarked Kastle Donovan, one of their providers. She added, “If we still aren’t sure after the virtual visit, we may ask someone to swing by and drop off a urine or have a quick throat swab. But in that case, they have already been evaluated and usually they are in and out in 5 minutes.” There is even a separate entrance for this “Post-Virtual Drive Thru.” “It is important to note that traditional doctor’s offices are financially incentivized to see the patient on-site,” Freedman elaborated. By offering a mix of virtual and on-site care, Evolve differs from on-line virtual practices leaving patients no point of contact should they need local care and/or follow up.
Membership also comes with an app, accessible from your smart phone, that allows patients complete access to their entire medical record—anywhere and anytime. In addition to accessing basic information, patients will have access to provider notes, labs, x-rays and other information. Evolve feels that allowing patients full access to their provider’s notes increases patient safety, promotes involvement, provides education and allows each patient to share with their medical chart with others including specialists if they so desire. Another unique benefit Evolve offers its members is a guaranteed wait time of 30 minutes or less for all scheduled visits.
Unlike traditional concierge medicine where cost of membership can run from $1,500 to up to $10,000 per month, Evolve has developed an affordable solution that is just $35/month ($1.15/day) and only $25/visit. Children of members (ages 12-25 years old) qualify for a free membership with their parent’s membership. Evolve is also happy to see non-members for $105 per visit, which is comparable in pricing to retail clinics. Hope Pennestri, another one of the EMC’s providers states, “We would like patients to feel as though they are visiting a trusted friend when they come to us for care. We are a cohesive team and the quality of our practice reflects that.”
Located at 509 South Cherry Grove, Annapolis, MD, Evolve Medical Clinics looks to serve residents of Annapolis. Located less than 2 miles from the intersection of US 50 and 97, just off Aris T. Allen, EMC is well situated to provide care for residents of Annapolis, Davidsonville, Edgewater and most of Anne Arundel county.
The core components of the Evolve Medical Clinics service offering include:
- Modern, clean, crisp facility design
- A hospitality culture focused on service: Virtual visits, guaranteed on-time visits, same-day appointments, and reliable follow-up
- Online and mobile convenience such as appointment scheduling, Rx renewals, clinical triage and personal data management (personal health record including all provider notes, prescription/allergies, lab data)
- Team-oriented, evidence-based, cost-effective care including the use of physician extenders
- Membership model designed to eliminate financial incentives of multiple visits and instead rewarding convenience and good healthcare using all available technology
- Emphasis on skilled, friendly staff and providers
For more information, visit http://evolvemedicalclinics.com/.