Annapolis Loses Another Restaurant

| February 20, 2012
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Eye On Annapolis has confirmed that Annapolis Grill, located at Park Place near the Westin has closed down. This was the site of the former Mortons Steakhouse which also closed abruptly.

Of late, the restaurant business in Annapolis has been tough. Recently McCormick & Schmick’s, Austin Grill, Pad Thai, and Real Seafood Company have all closed.

We understand that there are at least two more large, well known entities that are planning a closure at the end of the month.

Eye On Annapolis has tried to contact the owners of Annapolis Grill and phone calls have not been returned.

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Category: Businesses, LIFE IN THE AREA, Local News, NEWS

About the Author ()

John is the publisher and editor of Eye On Annapolis. As a resident and business owner in Anne Arundel County for more than 15 years, he realized that there was something missing in terms of community news--and Eye On Annapolis was born in late spring 2009. John's background is in the travel industry as a business owner, industry speaker, and travel writer. In terms of blogging and social media, he cut his teeth with MSNBC.com.
  • Cat

    So… we were at Hell’s Point last night and the mood was just shy of tragic. Is this one of two referenced upcoming closures?

  • Cat

    I am sorry to be right, and how odd that I think we were then the final table sat in what was a lovely dining option here in Annapolis. I will say, that despite being the last, our meal was quite good – flawless crabcakes, savory seafood stew and perfectly coked cod with plump Manila clams. The service was poignant and folks were clearly upset, but we wanted for nothing and felt warmly welcomed. I hope Bob K. is able to salvage things as it’s nice to have a less kitchy/tourist-geared option along the City Dock.

    An interesting article/research project would be the ramifications of sites such as Yelp and UrbanSpoon on restaurants. I had to convince my date to try Hells Point at all based on the volume of lukewarm and negative postings on those sites. This is a modern challenge that empowers diners, but poses an interesting challenge to restauranteurs.

    • http://www.eyeonannapolis.net John Frenaye

      My thoughts on that is that too few business owners take the time to respond. I have not looked at the Yelp reviews for Hell Point, but I assume they are not flattering if your BF was hesitant. Ask him if his opinion would have changed if management responded to the negative and positive reviews.

      I am not suggesting that the negative ones require a free meal or money back. Just a response and acknowledgement. I am convinced that 90% of the people on Yelp, Trip Adviser, etc. are more swayed by an engaged management than they are a few negative reviews. A simple “I’m sorry you had a bad experience, please email me and let’s discuss it.” will go a long way.

  • Cat

    Michael and I agree with you, and we definitely use Yelp and other social media sites in deciding where we will dine out. The reviews for HP were inconsistent at best, and heavily leaning toward negative. It does help to see the management’s acknowledgement of posted issues, but even when such feedback is present – trends tend to jump out. We have veered away from places with great sounding menus or awesome Groupon deals when the Yelp reviews consistently reference service issues for example, even when the management has responded. Recreational dollars are too precious to fritter away on a known risk. yet, when improvement is noted by ensuing postings, we are much more likely to patronize the establishment, for sure.

    That being said, as with any customer service metric, there needs to be some level of responsiveness to the issues if not the postings. If I were a restaurant owner with struggling business I would be all over those comments, looking to identify trends and commonalities. How careless to let such authentic reviews go without due diligence at the cost of empty tables.

    We’ve noticed that even with economic pressures, diners are still willing to spend, they are just increasingly empowered and educated and the expectations are higher. Foodies are rampant, opionated, and let’s face it – we’re all wannabe Padmas or Toms now, aren’t we? One bad experience may now be read by hundreds within hours of digestion and it is up to the owners and managers to find a way to respond quickly or face sad endings.