In day to day life, everyone has the chance of encountering all sorts of different people. Sometimes those people are genuinely very nice, and other times they are flat out obnoxious. Take for example a customer I waited on a few weeks ago. It was a busy weekday night and this particular gentleman was seated in my section with two others, presumably a married couple. They asked for some recommendations, ordered a bunch of food, and seemed to love every bit of their meal; they were just shy of licking their plates.
When the bill arrived they asked for separate checks (ughh) and the single gentleman paid his portion and asked me to validate his parking pass. I told him that, unfortunately, we do not validate parking. Now mind you, we have never validated parking, there are no signs in the restaurant stating that we validate parking and there is no reference at all to validation on our menus or our website. This seemed to greatly anger the customer and he proceeded to explain to me that “on Yelp! it says that you validate”.
Yelp!, as far as I’m concerned, is an informative website designed to review restaurants and such. The restaurants themselves do not have anything to do with Yelp! or the reviews they are given. When I tried to explain to the man that someone must have been misinformed when they wrote that review, he wasn’t having any of it. I asked him if he consulted our website–“No”. Or if he called the restaurant prior to his trip– “No”. So I assured him that we were not responsible for the misinformation that he received.
He would not stop berating me about how absurd it was that no one from my company went onto the Yelp! website and corrected that horrid mistake. I assured him I would alert the owners and make them aware. I then asked him how his meal and service was and he said it was all excellent, but he still couldn’t believe he had to pay to get out of the parking garage (as all you Annapolitans know, it’s a whopping $2 or $4). They left and, as I should have expected, he left me less than 10%. Really? Your service and food were great and because you were misinformed by a nobody on some random website you’re going to tip ME less? I don’t know who I felt more sorry for, the embarrassed couple sitting across from him or the man himself. No wonder he was dining solo.