Customer Service Fail: Wawa In Edgewater

| October 9, 2009 | 7 Comments

Wawa Drops BallWawa

Usually, Wawa has a very friendly staff. The food is good. The value is good. The gas is cheap. But this morning, something went dreadfully wrong at the Wawa store on Route 2 in Edgewater, MD

It was about 7:10 am and my daughter wanted to get a breakfast sandwich. We went in, placed the order on the very convenient touch screen computer, got a cup of coffee, a fountain soda and the daily issue if USA Today.

It was crowded and there was a line at the cashier, but everyone was behaving and all was good. Until it was our turn to give Wawa cold hard cash for our purchases. We approached the woman at the register (front left if you were looking out of the store) and she put up her hand and said, “that’s it, I’m done.”   After waiting in line, I thought that we might be taken at another register, or perhaps a different cashier was coming in.

I looked at her and held up the purchases and asked about paying for them, and she put up the hand again and reiterated that she was done.

We left our purchases at the counter–a custom made breakfast sandwich, a cup of coffee and a cup of soda (both with sips removed) and the USA Today newspaper. As the cashier was giving us the evil eye (no doubt ticked that she needed to throw away a sandwich, soda, and coffee and re-stock a newspaper), we looked briefly for a manager in the office next to the exit–none was to be found.

Dear Wawa, Burger King thanks you for the additional business they sent you this morning. Maybe we can try it again next week.

Tags: , , ,

Category: OPINION

About the Author ()