Comments on: Strike Three Comcast–You Really Suck

By: Top Ten Articles At Eye On Annapolis | Eye On Annapolis

Top Ten Articles At Eye On Annapolis | Eye On Annapolis — Sun, 04 Oct 2009 16:35:32 +0000

[...] 10. Strike Three: Comcast You REALLY Suck! [...]

By: SevernaPark Guy

SevernaPark Guy — Fri, 25 Sep 2009 13:50:14 +0000

JWF,

As I have stated before…I canceled Comcast 3+ years ago when Verizon went through my Community in SP. I can say, under oath, that in three years I have NEVER, EVER had an Internet (or TV) outage. I have a DEDICATED 20 MB stream to my house. Several months after Internet I signed up for TV service…again no issues (until I cut the line). Anyway, Verizon has been outstanding all around. Do they have issues…yea sometimes the billing get screwed up, but the service far outweighs any shortcomings. Good luck!

By: Dave

Dave — Fri, 25 Sep 2009 13:49:09 +0000

We switched to FIOS, probably 3 years ago. There have been no service interruptions. We had our Wireless internet box go bad, and had a new one the next day. The internet speed is a fast as my office where we are on a T1 line. I can work from home as easily as frommy office. You really don’t have to suffer the fools at Comcast if you have the FIOS option. Thise commercials for FIOS on TV are dead on, when they show the pathetic Comcast installer and all his problems.

By: JWF

JWF — Thu, 24 Sep 2009 19:33:47 +0000

Mark–

Thanks for your concern, but really, isn’t it enough that people pay your bills and you don’t provide consistent service? Now we need to do what really is YOUR job? If so, please send me some tools, a shovel and one of those nifty flashing lights for my car and I will take care of it.

But seriously, it is in Annapolis. Perhaps you can call your local office (Bay Ridge Road over Jerry’s Subs)and find out from them. Maybe they will be more receptive to you than to a measly customer.

While I cannot say that Fios will be any better, with the track record of Comcast, I have to think it almost has to be. If not, at least they have a promotion that will offset your creeping rates.

It is nice that you appear to be responsive and I understand you are not personally responsible, but honestly all you are doing is providing more of the same lip service every one else has. This morning I was told it would be up by 7:30am and that the outage was just near my home and that anything beyond 750′ of my house was not affected. Total BS! Now you come forth with a noble effort of having your contacts look into it. Sorry, a day late and a dime short. Tomorrow will begin the Fios process of conversion.

When you get a moment, let Shaq and Ben know that their paycheck might be a little light this month as you lost yet another long time customer for poor service and even poorer customer service. And you may want to see if they might give up a little more and try recruiting your local office people from the first grade–kindergarten is apparently not working too well for you.

Check back and I will be sure to let everyone know how painful or painless the Fios switch was!

By: John

John — Thu, 24 Sep 2009 18:21:36 +0000

Comcast had about 20 strikes before AA county finally okay’d FIOS. I, as did most of my neighbors, immediately made the switch. The funny thing was, when we first moved back down here in 2001, service wasn’t bad at all (much better than NYC), then they closed their Gambrills office and started to cost cut, hiring contractors, having managers call you a liar over the phone, etc…..

By: ComcastMark

ComcastMark — Thu, 24 Sep 2009 16:40:18 +0000

I would really like for our regional contacts to investigate the causes of these outages. Will you please let us know the phone number associated with the account?

Again, I apologize for the troubles we caused.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com