UPDATE : Went to the local office and they are as apathetic as they come! I asked how big the outage was, they did not know. I asked how long. They did not know. Asked about a credit for the down time and they said they don’t do that. Way to go Comcast! Greetings from a coffee shop that has a reliable internet provider!
Tuesday night, Comcast lost internet for a good portion of Annapolis from approximately 7pm till sometime on Wednesday morning. A call on Tuesday night revealed it would be up in less than an hour. A call on Wednesday morning (after listening to Shaq & Ben, a 15 minute wait because they were extra busy at 615am, and having to reconfirm everything I just said into their ridiculous voice system) revealed that the Internet was out. Well, thanks for the news flash–wasn’t it me that called you to tell you that? When asked how much longer, I was put on hold, and then promptly disconnected. A call back–Shaq and Ben are still working hard–and an immediate disconnection.
Is anyone seeing a problem here? Comcast is not only having problems keeping it up, they are having trouble in hooking up in the first place. They have drugs for that you know!
So the service was restored somewhere around 9am after a 14 hour outage.
This morning, they outdid themselves. Not content to merely screw with the Internet, they decided to do a complete outage–television, Internet, and phone. When I called from my cell (same drill with Shaq and Ben and the info and the wait) I was told that there was indeed an outage. Apparently the kindergarten recruiting is not going so well. When asked about the duration, I was told by 730am. Here it is at 9:00am and I am sitting in a local coffee shop using their Verizon connection and on my second cup of hot chocolate attempting to get my work done.
Comcast, what is the problem? You can’t fix pixelated television, you can’t keep your services running, and you are really not too honest with your dwindling customers? You do appear to be very prompt on your invoicing and late notices however. You seem to be good spending money to have Shaq and Ben answer your phones. But what about the basic service you are supposed to provide. As my teen would say–FAIL!
I am tired of calling the local office to get credit for service interruptions. It would be a lot easier to just have decent service. Is that asking too much?
Well, since we are moving in to baseball post season play, I say three strikes and you are out. It actually has been many more, but at this time, there really is no incentive to continue with you. I am not sure Verizon-FIOS is any better, but I have heard less complaints from friends who have it. It may be a hassle changing phone numbers and there may be some down time in the transition, but to be honest, it is likely worth it if they can go a month without an outage.