While Verizon is likely not any better, Comcast certainly showed their true colors Saturday (insert sarcasm here) afternoon.
Sometime near 4pm there was a complete cessation of all services in the Annapolis area–television, internet and telephone. After about an hour, a cell call was placed to Comcast which was promptly answered by Ben Stein and Shaquille O’Neil asking if Spanish was the preferred language for Annapolis customers. This followed by the equally inane suggestion to go to their website to resolve common internet connectivity issues. Finally, a cheery woman answered the phone with “it’s a great day at Comcast.” Well of course it is a great day at Comcast–they are not providing service yet still collecting revenue.
Anyhow, after about 20 minutes on hold, it was discovered that there was indeed an outage. Mind you, that was already determined and prompted the call. When questioned about the duration of the outage, it was revealed that the equipment that would give an estimate was indeed “out”. Maybe it is not such a great day at Comcast after all!
Three hours later, another call was placed and this operator apparently was not having a “great day at Comcast”. After 20 minutes, she too came back and advised that there was an outage. Well, thank you Einstein! When asked about the duration, we were told there was no way to tell and that anyone that told me there was, was lying. Hmmm, Houston, we seem to have a problem here; an introduction of the right and left hands may be in order. The only thing we were told was that it was a “Stage 2″ outage. When questioned what that meant, the answer was (wait for it) “bigger than Stage 1 and smaller than Stage 3.” Our call ended right then and there.
This brings up a few valid concerns. How can a company that provides telephone service have a 4+ hour outage with no back up for people to call 911? It was in the upper 90s and there are plenty of seniors and handicapped people that are at risk–and not all have cell phones. If the company can determine to the minute when service will be shut down for a late payment, why can’t they provide an estimate for a restoration of service? And finally, this was the third outage in the past month that lasted longer than an hour. Will Comcast be willing to automatically adjust the bills of their affected customers? Or will they just hope the customers don’t notice and pay the bill?
What do you think? Do you have a Comcast horror story to share? Leave a comment.
Oh and please give us your yes or no!